Shipping Policy

At Wristgleam, we know how exciting it is to receive your custom wristwatch. We’re committed to delivering your order as efficiently as possible. Below are the details of our shipping process, costs, and policies.

Shipping Overview

  • Shipping Method: Standard Shipping
  • Shipping Zone: United States only
  • Order Cut-Off Time: 5:00 PM EST, Monday – Friday

Processing and Delivery Times

  • Handling Time: 1-2 business days (Monday – Friday)
  • Transit Time: 7-10 business days (Monday – Friday)
  • Total Delivery Time: 8-12 business days from the date of order placement
    Note: Business days exclude weekends and major U.S. holidays. Delays may occur due to high demand or unforeseen circumstances.

Shipping Costs

  • Orders under $99.99: $6.95 flat rate
  • Orders over $99.99: Free shipping
  • Carriers: We use trusted partners like USPS and FedEx for reliable delivery.
    All shipping costs are calculated at checkout and apply only to U.S. destinations.

Tracking Your Order

Once your order ships, we’ll send you a confirmation email with a tracking number. Use this to monitor your package’s journey right to your doorstep. If you don’t receive tracking information within 3 business days of your order, please contact us.

Customs, Duties, and Taxes

Wristgleam ships from within the U.S., so domestic orders typically do not incur customs fees. However, if additional charges (e.g., taxes) apply due to local regulations, these are the customer’s responsibility. We recommend checking with your local authorities for more information.

Damaged or Lost Items

We take great care to package your order securely, but shipping mishaps can occur. If your item arrives damaged or is lost in transit:

  • Contact us at [email protected] within 7 days of delivery (or expected delivery date for lost items).
  • Include your order number and photos of the damage (if applicable).
    We’ll work quickly to resolve the issue, whether by replacing the item or issuing a refund, per our discretion.

Order Cancellations

Need to cancel? Please email us at [email protected] within 12 hours of placing your order. Cancellations are not guaranteed after this window, as we may have already begun processing your custom watch. We’ll do our best to accommodate your request.

Contact Us

Have questions about shipping? We’re here to help!
📞 Phone: +1 (213) 415-5870
Monday – Friday, 9:00 AM – 5:00 PM EST
📩 Email: [email protected]
🏢 Address: 5205 Barbara Ave, Baltimore, MD 21206, United States

Thank you for shopping with Wristgleam. We can’t wait for you to enjoy your new timepiece!