Refund and Returns Policy

At Wristgleam, your satisfaction is our priority. We offer a 30-day money-back guarantee to ensure you’re happy with your custom wristwatch. Below are the details of our refund and return process.

Our 30-Day Money-Back Guarantee

  • Eligibility: We accept returns for defective (damaged or faulty) and non-defective (e.g., change of mind) items within 30 days of delivery.
  • Conditions:
    • Items must be unused, unworn, and in their original condition with all packaging, tags, and accessories intact.
    • A receipt or proof of purchase is required.
  • Exchanges: We do not offer exchanges. For a different item, please return your purchase and place a new order.

Return Process

  • Return Period: 30 days from the delivery date.
  • Accepted From: United States only.
  • Method: Returns must be sent by mail.
  • Return Labels:
    • Defective Items: We provide a free, downloadable prepaid return shipping label.
    • Non-Defective Items (Customer Remorse): A return label is included in your original package at no additional cost.
  • Steps:
  1. Email us at [email protected] with your order number and reason for return within 30 days.
  2. For defective items, we’ll send a free prepaid label; for non-defective items, use the label provided in your package.
  3. Securely package the item and ship it back to us.
  • Restocking Fees: None—returns are free of charge.
  • Shipping Costs:
    • Original shipping costs are non-refundable unless the return is due to our error (e.g., defective product or wrong item).
    • Return shipping is free for all eligible returns.

Refund Process

  • Processing Time: Refunds are issued within 5-8 business days of receiving your return, excluding original shipping costs.
  • Method: Refunds are credited to your original payment method. Processing times may vary depending on your bank or credit card provider.
  • Late or Missing Refunds: If you haven’t received your refund, check with your bank or card issuer first, then contact us at [email protected].

Defective or Damaged Items

  • What Qualifies: Items that are faulty, incorrectly described, or damaged upon arrival (e.g., unraveled seams, holes present before use).
  • Resolution: We’ll provide a full refund (including original shipping costs) or replace the item with an identical one, subject to availability.
  • Custom Orders: Because our wristwatches are made to order, non-defective custom items are not returnable unless faulty.

Shipping Notes

  • We ship to the address provided at checkout. Please verify its accuracy, as we cannot modify addresses or refund orders returned due to incorrect information. Reshipping incurs additional costs.
  • Delivery times vary by location and are not guaranteed.

Contact Us

Need help with a return or refund? We’re here for you!
📞 Phone: +1 (213) 415-5870
Monday – Friday, 9:00 AM – 5:00 PM EST
📩 Email: [email protected]
🏢 Address: 5205 Barbara Ave, Baltimore, MD 21206, United States

Policy URL: https://wristgleam.co/refund_returns

Thank you for trusting Wristgleam. We’re committed to making your experience seamless and satisfying!